Service Request Ticket - # 63555

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2017 03:47 PM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3H7Y362 Description Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
Serial No. 3H7Y362 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;

Wired NIC 20:47:47:EE:04:9E


Wireless NIC DC:53:60:38:0D:E4


Bluetooth NIC DC:53:60:38:0D:E8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 10, 2017 03:39 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 10, 2017 03:39 PM 
DONE
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Ranjit Kayastha May 10, 2017 12:18 PM 
Status changed from (5) Completed to (1) Pending
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Ranjit Kayastha May 10, 2017 12:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault May 09, 2017 12:59 PM 
Task reassigned to Ranjit Kayastha.
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Shina Oladiti May 09, 2017 11:54 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti May 09, 2017 11:53 AM 
Please, Check on SR#63512(Install Adobe Acrobat
Pro DC)
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Shina Oladiti May 09, 2017 11:52 AM 
****This is an email****
Sorry about yesterday and not having the laptop on
campus when I said I would.

Let's try for tomorrow, Wednesday, 5/10? Would
11:30am work?

Alicia
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Shina Oladiti May 09, 2017 11:46 AM 
****This is an outgoing email****
Hi Alicia,

We were just following up with you regarding a
service request that we have for you.  (#63555)

Description: Install NVivo Pro for Window on
Latitude E7250 latop for Alicia RWEC 224 (order#9708)

We are checking to know when is convenient for you
to have us come in and work with you.

Thanks,
Adeshina Oladiti
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Public
Shina Oladiti May 09, 2017 11:45 AM 
Left VM.
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Tricia Flaherty May 08, 2017 03:47 PM 
Installer and license key can be found here:
T:\NVIVO\NVivo_11\NVivo_11PRO_WIN
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