Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	May 09, 2017 09:25 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120399 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C2VJ71Y2DTY3	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.12 (macOS Sierra)	Software
	Wired NIC	A8:20:66:0F:69:E1
	Wireless NIC	20:C9:D0:BC:6D:71
	Bluetooth NIC	20:C9:D0:BC:6D:72

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 23, 2017 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 23, 2017 11:18 AM	See SR63650, new laptop 20160895.	Add Attachment
Tricia Flaherty	May 22, 2017 12:06 PM	GFA replacement is on SR#63650 to replace W#20120399 with W#20160895... includes software transfer details	Add Attachment
John Rushing	May 17, 2017 09:41 AM	I was able to login and copy the Documents folder to a flash drive. I called her and left a message to let her know.	Add Attachment
Shandelle Plasker	May 16, 2017 11:17 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	May 15, 2017 08:53 AM	Her computer is on the counter in ITC 007.	Add Attachment
John Rushing	May 15, 2017 08:53 AM	We did a WebEx and set her up as admin on Friday. But she was having more issues over the weekend, most likely hardware. She came in and picked the loaner back up W#20091137.	Add Attachment
Bradley Karkanen	May 11, 2017 08:09 AM	**This is an outgoing email** Hi Jodie, I need some additional information regarding service request #63559 Description: Computer broke & needs to be set up with a loaner Hi we were wondering when you'd be available for us to check and make sure that you got admin rights and all the right printers got installed on you laptop.	Add Attachment Public
Megan Thibeault	May 11, 2017 07:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	May 11, 2017 07:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	May 11, 2017 07:43 AM	Please contact and give admin rights, printers, and network drives as well :)	Add Attachment
Natalie Plasker	May 10, 2017 11:59 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Natalie Plasker	May 10, 2017 11:57 AM	picked up computer and returned loaner	Add Attachment
John Rushing	May 10, 2017 08:08 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	May 10, 2017 08:08 AM	Sent email to let her know it is ready. She said she will stop by today 5/10/2017 to pick it up.	Add Attachment
John Rushing	May 10, 2017 08:06 AM	Placed in outbox in ITC 008.	Add Attachment
John Rushing	May 10, 2017 08:02 AM	Installed Screenflow 6.2.1	Add Attachment
John Rushing	May 09, 2017 04:50 PM	Updated OS, Flash, and MS Office, Setup Sophos, installed Adobe CC desktop application.	Add Attachment
John Rushing	May 09, 2017 11:06 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	May 09, 2017 11:01 AM	Laptop is on counter being imaged by Bradley. She dropped off the laptop only, no power supply or bag.	Add Attachment
Kirsten Fauser	May 09, 2017 10:26 AM	Picked up loaner.	Add Attachment
Bradley Karkanen	May 09, 2017 10:00 AM	Loaner # W20091137	Add Attachment
Hallie Jensen	May 09, 2017 09:25 AM	She explained that her computer broke last night and she is going to drop it off to be looked at and wants to also be set up with a loaner for the meantime	Add Attachment