Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	May 09, 2017 09:51 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120305 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT Color Printer
	Serial No.	XFN137012	Location	PDR
	Model	8570/DT	Hostname	hum3.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:76:2E

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 09, 2017 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 09, 2017 03:25 PM	Needed to be rebooted. It lost connection. They are all able to print now.	Add Attachment
Amy Anderson	May 09, 2017 12:04 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Amy Anderson	May 09, 2017 12:04 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	May 09, 2017 12:04 PM	Still having the printer problem. The computer is showing error "unable to connect to device" and an error on the printer as well.	Add Attachment
Bradley Karkanen	May 09, 2017 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 09, 2017 11:34 AM	Needed feed rollers replaced.	Add Attachment
Bradley Karkanen	May 09, 2017 09:59 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Hallie Jensen	May 09, 2017 09:51 AM	Printer isnt printing and professor said it needs to be cleared	Add Attachment