Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 09, 2017 12:26 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100602 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	2HFT9P1	Description	Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
	Serial No.	2HFT9P1	Location	Under stand up desk, wipe in 2 wks
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D0:7C:DD

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 09, 2017 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	May 09, 2017 01:59 PM	went back and nothing was detected by sophos and 1 registry setting detected by malware Bytes.	Add Attachment
Tim Taylor	May 09, 2017 12:55 PM	started Sophos and malware bytes, will check on it later today	Add Attachment
Tim Taylor	May 09, 2017 12:42 PM	Task reassigned to Tim Taylor.	Add Attachment
Shandelle Plasker	May 09, 2017 12:26 PM	When she got onto the machine and onto the web, another window popped up stating that there was a virus. This is most likely Malware but run both Malware and Sophos scan.	Add Attachment