Service Request Ticket - # 63570

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2017 04:13 PM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160837[Edit Inv] (opens in a new window) Bldg/Room PP 114
Service Tag Description Xerox VersaLink C400 Color Printer #C400/DN
Serial No. 7HB456147B Location Physical Plant Color Laser, Jessica Olson's Office

Model C400/DN Hostname hardhat.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.114.36 Ink/Toner Refill

Wired NIC 9C:93:4E:65:30:6F

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 10, 2017 09:31 AM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker May 10, 2017 09:31 AM 
The tray was set to the wrong paper size.

He is able to print now.
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Tim Taylor May 09, 2017 04:56 PM 
Task reassigned to Shandelle Pepper.
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Tim Taylor May 09, 2017 04:56 PM 
I reinstalled the driver. When you try to print a
Held for Resources 016-910 error pops up on the
printers screen.
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Tim Taylor May 09, 2017 04:28 PM 
Task reassigned to Tim Taylor.
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Kirsten Fauser May 09, 2017 04:14 PM 
Status changed from (1) Pending to (2) Scheduled
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Kirsten Fauser May 09, 2017 04:13 PM 
Every time he sends a document to the printer he 
is receiving an error. 
Available until 5pm.
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