Service Request Ticket

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CONTACT	Name	Bicknell, Michael	Date	May 11, 2017 12:50 PM
	Department	The Research Institute	Phone
	Location		Email	bicknellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120688 (opens in a new window)	Bldg/Room	TODD 235
	Service Tag		Description	Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
	Serial No.	C02KC0Y4FFT4	Location	Mike Bicknell, TRI NCDB Video equipment
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	40:6C:8F:42:F0:25
	Wireless NIC	28:CF:E9:14:94:B1
	Bluetooth NIC	28:CF:E9:14:94:B2

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Tracking

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	May 15, 2017 08:52 AM	Task reassigned to Kyle Arthenayake.	Add Attachment
Kyle Arthenayake	May 15, 2017 08:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	May 15, 2017 08:52 AM	he came in and picked it up. Logged in and everything worked	Add Attachment
Ranjit Kayastha	May 12, 2017 03:56 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	May 12, 2017 03:56 PM	Left a note for Shina	Add Attachment
Kyle Arthenayake	May 12, 2017 08:01 AM	**This is an email** Actually, scratch that. I will leave my computer in Todd Hall downstairs in room 103 with Aaron East. It will be on a table next to a printer. Thanks and call me if you have a problem. Mike	Add Attachment
Kyle Arthenayake	May 12, 2017 08:00 AM	**This is an email** Hello - Regarding the work order to fix the problem with Adobe CC on laptop 20120688. The laptop will be in my office - Todd Hall room 202 on the desk. Please let yourself in or ask someone to let you into my office if you don't have a key. The files didn't backup to my external hard drive before 5 PM today... I will be back in the office on Monday. You can reach me by email Friday in the morning or in the late afternoon. Thanks, Mike	Add Attachment
Ranjit Kayastha	May 11, 2017 04:37 PM	Needs to Look at it more properly. The adobe seems corrupted and uninstalling might not help. Might need to reimage. He is backing up his files and dropping the laptop. There are things need to be looked at before Imaging so do not REIMAGE until I say.	Add Attachment
Ranjit Kayastha	May 11, 2017 04:05 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	May 11, 2017 01:11 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	May 11, 2017 01:06 PM	he may not know how to update and if he needs the latest version that is fine as this license was renewed but it is "serialized" desktop for mulitple users to be able to access on the NCDB laptop	Add Attachment
Hallie Jensen	May 11, 2017 12:50 PM	He is having problems with Adobe Creative Cloud and thinks that it may have expired or needs verification. He just asked for assistance in general	Add Attachment