Service Request Ticket - # 63593

Service Request Information

CONTACT Name Schulze, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2017 03:51 PM
Department Education & Leadership Phone 89221
Location Email schulzej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131109[Edit Inv] (opens in a new window) Bldg/Room SSC 144
Service Tag 8FJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 8FJBF12 Location Jen Schulze, adjunct Teacher Ed

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3C:0B:93


Wireless NIC 80:86:F2:6F:60:5D


Bluetooth NIC 80:86:F2:6F:60:61

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kyle Arthenayake May 15, 2017 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Arthenayake May 15, 2017 11:05 AM 
picked up computer and returned loaner.
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Shandelle Plasker May 12, 2017 12:51 PM 
Task reassigned to Service Request Desk.
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Shandelle Plasker May 12, 2017 12:51 PM 
This machine is in the Outbox. She will be picking
it up on Monday, May 15th. She does have a loaner
(WOU# below). She did not take a loaner charger.
Please get the loaner machine back. If she does
not bring the loaner machine back we can not give
her machine back until the loaner is returned.
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Kirsten Fauser May 11, 2017 03:51 PM 
Computer has virus detected and cannot do 
anything. 

Gave her loan W#20120204[Edit Inv] with no charger.
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