Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	May 12, 2017 01:17 PM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334LDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335
	Wired NIC	68:5B:35:B2:85:0D
	Wireless NIC	60:03:08:EB:AA:EA
	Bluetooth NIC	60:03:08:EB:AA:EB

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 15, 2017 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	May 15, 2017 04:17 PM	Installed Logic Pro X from the app store	Add Attachment
Tim Taylor	May 15, 2017 02:09 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	May 15, 2017 02:09 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Shina Oladiti	May 15, 2017 02:08 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 15, 2017 02:07 PM	**This is an email** I have a rehearsal at 4 when I won't need my computer.	Add Attachment
Shina Oladiti	May 15, 2017 01:54 PM	**This is an outgoing email** Hi Thomas, We were just following up with you regarding a service request that we have for you. (#63599) Description: Needs Logix Pro X installed Please, let us know when you would be available for us to come in for the installation. Thanks, Adeshina Oladiti	Add Attachment Public
Tim Taylor	May 15, 2017 01:04 PM	Called at 1pm and straight to voicemail. left a voicemail for availability.	Add Attachment
Tim Taylor	May 15, 2017 12:47 PM	use app store username ucsappstore@wou.edu email	Add Attachment
Nick Wanderschied	May 15, 2017 09:27 AM	according to his door he will be here at 1pm today	Add Attachment
Ranjit Kayastha	May 12, 2017 01:50 PM	Left a VM asking for availability.	Add Attachment
Shandelle Plasker	May 12, 2017 01:17 PM	He has his machine re-imaged in December but Logic Pro X was not re-installed. I checked his WOU# and he should have this on his machine. Please contact him to setup a time to do this.	Add Attachment