Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	May 12, 2017 01:23 PM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	28HN8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28HN8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	B8:CA:3A:96:A4:E3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Nov 07, 2017 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	May 12, 2017 04:20 PM	The issue is the ethernet cable. I replaced the cable, but need to come back and replace it with a longer one and put it into the wire management.	Add Attachment
Tim Taylor	May 12, 2017 03:30 PM	Task reassigned to Paul Lambert.	Add Attachment
Tim Taylor	May 12, 2017 03:30 PM	Tested all ports with a pinger. Port 2 on 050B174A-F has no link	Add Attachment
Tim Taylor	May 12, 2017 03:11 PM	Task reassigned to Tim Taylor.	Add Attachment
Shandelle Plasker	May 12, 2017 01:23 PM	**This is an email** Hi, we have a PC at Hamersly Library's DMC (WOU ID 20130221) that won't connect to the internet. Unless someone already has a local profile, they can't even log on. It seems to be solidly plugged into a jack but no dice. It's the PC in the main area that has a scanner, is up against a movable partition wall, and has a big, pink OUT OF SERVICE sign on it. Thanks! - Sean	Add Attachment