Service Request Ticket

Service Request Information

CONTACT	Name	Ni, Fran	Date	May 15, 2017 10:55 AM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 15, 2017 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	May 15, 2017 11:41 AM	Hooked up her hdmi cable to her laptop and showed her how to change input source on the external monitor.	Add Attachment
Kyle Arthenayake	May 15, 2017 10:55 AM	needs help connecting a web cam to an external monitor for a conference call. Webcam must be situated to accommodate 5 people in the office	Add Attachment