Service Request Ticket - # 63614

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2017 03:06 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101235[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 5JFYGQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0080473 installed as Office Pro Plus 2007; ActivInspire Personal Edition for use with Promethean ActivBoard(20101234)--transferring to a loaner on SR63614 W#20100255.

Wired NIC 78:2B:CB:99:34:DD

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 22, 2017 03:41 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 22, 2017 08:21 AM 
Finalized the swap and it is working fine now
except that the smart pen is not working.
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Shina Oladiti May 18, 2017 11:34 AM 
Machine number is  W#20101235[Edit Inv]. Its totally dead
and PDR. Assigned W#20100255[Edit Inv].
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Shina Oladiti May 16, 2017 01:37 PM 
Picked up the machine and it is in on the standup
image desk.
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Shina Oladiti May 16, 2017 01:37 PM 
Task reassigned to Adeshina Oladiti.
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Kirsten Fauser May 15, 2017 03:07 PM 
Status changed from (1) Pending to (2) Scheduled
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Kirsten Fauser May 15, 2017 03:07 PM 
Available in the morning 5/16.
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Kirsten Fauser May 15, 2017 03:06 PM 
****This is an email****
Hello~ could someone please take a look at our 
computer in Todd 316?

I can't see any WOU# on the "tower", but on the 
monitor it is labeled, 20080088[Edit Inv].

We can't even get it to turn on.

Thanks!
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