Service Request Ticket - # 63617

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2017 08:46 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3Q5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 3Q5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:BB


Wireless NIC 80:00:0B:D2:3D:27


Bluetooth NIC 80:00:0B:D2:3D:2B

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Amy Anderson May 16, 2017 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Kirsten Fauser May 16, 2017 10:23 AM 
Called and left VM that she can use other internet 
browsers while we work on the issue.
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Megan Thibeault May 16, 2017 10:19 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault May 16, 2017 10:19 AM 
will you call this user and let them know please
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Hallie Jensen May 16, 2017 08:46 AM 
She stated that when she opens firefox or IE
everything works fine, but when she opens Chrome
it is asking her to log in and saying that she
needs vmware Horizon and wants her to install it.
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