Service Request Ticket

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Service Request Information

CONTACT	Name	Gunther, Lindsay	Date	May 16, 2017 08:59 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	guntherl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160876 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag		Description	Apple iMac 21.5-inch, 2.8GHz Quad Intel i5 #Z0RR
	Serial No.	D25TN04QGG7D	Location	Student worker
	CPU	Intel Core i5(2.8GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; MAXQDA Plus v12 Single-User License Edu VISA2016006342 JUNE2017, STATA Stata/SE v14license VISA2016006313 FEB2018 SR#66711;
	Wired NIC	A8:60:B6:30:0A:03
	Wireless NIC	58:40:4E:EE:2B:E0
	Bluetooth NIC	58:40:4E:EE:2B:E1

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Jun 29, 2017 10:37 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Erika Enriquez	Jun 29, 2017 10:37 AM	Delivered.	Add Attachment
Shina Oladiti	Jun 29, 2017 09:03 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shina Oladiti	Jun 29, 2017 08:04 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 29, 2017 08:02 AM	**This is an email** Hi Adeshina, This iMac isn't replacing anything, so I'm ready for delivery. Here's my availability over the next few days. Wed: now until 4:30 Thur: 8-11:15am 1pm-4:30 Fri: 8am-12:30pm, 1-2:30pm Thanks, Lindsay	Add Attachment
Shina Oladiti	Jun 28, 2017 12:56 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Jun 28, 2017 10:16 AM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 28, 2017 10:15 AM	MAXQDA+12 is installed. Machine is fully prepped and ready for delivery.	Add Attachment
Tricia Flaherty	Jun 28, 2017 09:44 AM	This is a single user install of MAXQDA+12 as indicated below, what is the question?	Add Attachment
Shina Oladiti	Jun 28, 2017 08:38 AM	MAXQDA have not been installed waiting, needs to check with Tricia on this.	Add Attachment
Shina Oladiti	Jun 23, 2017 04:48 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 23, 2017 04:47 PM	**************************** Update in AD ****************************	Add Attachment
Shina Oladiti	Jun 23, 2017 04:32 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 23, 2017 04:32 PM	Prepped and ready to delivered!	Add Attachment
Gino Salazar	Jun 23, 2017 10:00 AM	Image in progress.	Add Attachment Public
Tricia Flaherty	Jun 21, 2017 11:54 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 21, 2017 11:53 AM	INSTALL MAXQDA+ found at: T:\MAXQDA+\MAXQDA12	Add Attachment
Courtney Croy	May 16, 2017 08:59 AM	NEW EQUIP SETUP: A 21.5in iMac W# 20160876 is to be set up and delivered for RWEC 239 as a student station. Contact for this order is Lindsay Gunther. The iMac is located in ITC 008 on the counter across from the storage wall.	Add Attachment