Service Request Ticket - # 63637

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2017 02:52 PM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130057[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL136076 Location PDR

Model ColorQube 8870 Hostname wuclab2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.26 Metered Code: 0606 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:DB

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 30, 2017 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 30, 2017 09:45 AM 
Print has been fixed. Installed printer and test printed. 
Brought back loaner printer.
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Shandelle Plasker May 19, 2017 04:56 PM 
Print head error: 91,720
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Shandelle Plasker May 19, 2017 04:56 PM 
Had a proccess gear error. Changed out the gear 
then got a print head tilt fault error. Need to 
call it in.

Put a loaner in place for now. WOU#20110217[Edit Inv]
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Hallie Jensen May 18, 2017 02:52 PM 
The printer in WUC Lab is giving an error 94,700.00.

The printer is off now and the Ethernet cable in
not plugged in with an out of order sign
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