Service Request Ticket

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Service Request Information

CONTACT	Name	Wiebe, Ronald	Date	May 19, 2017 11:29 AM
	Department	Natural Science Division	Phone	88977
	Location		Email	wieber@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110878 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BWY4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe Dreamweaver CS6 WIN from P0089634, TRANSFERING from 20080037[MathType 6.7 WIN ACAD faculty license from VISA2011002897, Geometer Sketchpad 5 from VISA2009001662(reassigned originally Beisiegel), Adobe Acrobat Pro v11 WIN from P0088084], GreenGlobs free for campus use see T Drive file for more details,
	Wired NIC	18:03:73:26:1B:F3

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jan 09, 2018 12:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Jan 09, 2018 12:44 PM	Reinstalled the MathType, problem solved. The install package on I drive was bad, I have been re-download the package from official website and replaced the old one from I drive.	Add Attachment
Megan Thibeault	Jan 09, 2018 07:35 AM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Jan 08, 2018 01:28 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Erika Enriquez	Jan 08, 2018 01:27 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Jan 08, 2018 01:27 PM	Please update Mathtype	Add Attachment
Megan Thibeault	Jan 08, 2018 10:25 AM	**This is an outgoing email Hi Ronald, We were just following up with you regarding a service request that we have for you. (#63639) Description: 11/29 10-12** MathType saying it has expired We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. We've had this open for awhile and have stopped by office hours to try and get this completed as well. Just want to get MathType up to date so we can close out this ticket. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Dec 11, 2017 12:20 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 11, 2017 12:20 PM	emailed	Add Attachment
Ranjit Kayastha	Nov 29, 2017 10:55 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Nov 29, 2017 10:55 AM	Went there today too and he wasn't there in his office.	Add Attachment
Megan Thibeault	Nov 29, 2017 07:35 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 29, 2017 07:35 AM	Will you go by to see if Ron is around today at 10	Add Attachment
Ranjit Kayastha	Nov 22, 2017 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 22, 2017 10:51 AM	Went to his office. The lights were On but the door was closed and no one was in the office. Left VM	Add Attachment
Ranjit Kayastha	Nov 22, 2017 10:02 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 21, 2017 09:20 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ranjit Kayastha	Nov 21, 2017 09:19 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 21, 2017 09:19 AM	Monday 12-1 Tuesday 10-12 Wednesday 12-1 Thursday 12-1 His office hours	Add Attachment
Megan Thibeault	Nov 21, 2017 07:41 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 21, 2017 07:41 AM	Can you please stop by his office to see if he has office hours posted.. We have had this ticket open for far to long.	Add Attachment
Megan Thibeault	Nov 15, 2017 11:44 AM	**This is an outgoing email** Hi Ronald, We were just following up with you regarding a service request that we have for you. (#63639) Description: MathType saying it has expired We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Nov 06, 2017 08:29 AM	left VM	Add Attachment
Megan Thibeault	Aug 25, 2017 07:45 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Aug 25, 2017 07:45 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Shina Oladiti	Aug 10, 2017 08:54 AM	Left VM.	Add Attachment
Megan Thibeault	Aug 08, 2017 01:21 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Jun 07, 2017 02:56 PM	**This is an outgoing email Hi Ronald, We were just following up with you regarding a service request that we have for you. (#63639) Description: 5/24 2pm** MathType saying it has expired We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	May 25, 2017 07:37 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	May 25, 2017 07:37 AM	**This is an outgoing email Hi Ronald, We were just following up with you regarding a service request that we have for you. (#63639) Description: 5/24 2pm** MathType saying it has expired We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	May 24, 2017 10:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	May 24, 2017 10:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	May 24, 2017 10:18 AM	Schedule @ 2pm Today	Add Attachment
John Rushing	May 19, 2017 12:53 PM	I sent an email to him about getting his software version 6.7 re-installed and that he would need to purchase an additional license for his home Mac.	Add Attachment
John Rushing	May 19, 2017 11:29 AM	Ron called in and said his MathType program popped up saying it has expired. We may need to re-install the application. T:\DesignScience_MathType. He also wants to know if he can get it installed on his home Mac computer. Need to check on licensing, may need to purchase additional copy for home use.	Add Attachment