Service Request Ticket

Service Request Information

CONTACT	Name	Helyer, Kella	Date	May 19, 2017 01:36 PM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5X6QXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	5x6qxw1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010
	Wired NIC	E0:DB:55:E7:63:73
	Wireless NIC	B8:76:3F:36:0E:D8
	Bluetooth NIC	20:16:D8:9B:D9:79

TECHS	Submitted by	Tim Taylor	Contact	ttaylor13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 27, 2017 10:08 AM	I think the WOU# was wrong on the initial loan, She brought back W#20120207 and it had PowerFAIDS installed.	Add Attachment
Brighton Bohnenkamp	Jun 27, 2017 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jun 27, 2017 09:57 AM	Brought back	Add Attachment
John Rushing	May 23, 2017 11:21 AM	Laptop returned. It is in the Loaner shelf with a sticker to indicate it is for SOAR and has PowerFades installed. We can use this for upcoming 2017 SOAR's.	Add Attachment
Megan Thibeault	May 19, 2017 05:03 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	May 19, 2017 05:03 PM	This was delivered	Add Attachment
Tim Taylor	May 19, 2017 01:55 PM	Delivered to Kara Westervelt Parker and Romeo Lopez Gonzalez. They both logged in hardwired and tested PowerFaids	Add Attachment
Tim Taylor	May 19, 2017 01:37 PM	Powerfaids is installed	Add Attachment