Service Request Ticket

Service Request Information

CONTACT	Name	East, Aaron	Date	May 19, 2017 02:26 PM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160395 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	68K4PC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	68K4PC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:0F:23:63
	Wireless NIC	40:49:0F:8A:98:5B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 23, 2017 01:58 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	May 23, 2017 01:58 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	May 23, 2017 01:58 PM	Reinstalled the printer. Also I installed the driver for the Scan and Snap scanner	Add Attachment
Shina Oladiti	May 23, 2017 10:56 AM	**This is an email** I am available all today, other than 10-1030 Aaron East	Add Attachment
Shina Oladiti	May 22, 2017 09:09 AM	**This is an outgoing email** Hi Aaron, We were just following up with you regarding a service request that we have for you. (#63646) Description: Scan Snap & Printer We are following up to check with you to know when you would be available for us to come in. Thanks, Adeshina Oladiti	Add Attachment Public
Kyle Arthenayake	May 19, 2017 04:05 PM	waiting on availability	Add Attachment
Kyle Arthenayake	May 19, 2017 02:26 PM	**This is an email** Hi all, Received a different laptop and I have two issues I can't seem to resolve. 1.) access to the scan snap on my desk needs to be installed and 2.) our networked copier/printer is not showing up to add. Thanks! WOU #20160395	Add Attachment