Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	May 22, 2017 09:48 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	13.3 MacBook Pro (Space Gray, Late 2016) #Z0SW
	Serial No.	C02TN19HGVC8	Location	PDR
	CPU	Intel Core i5(2.0GHz dual-core, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 subscription NamedUser(Garrisonj@wou.edu)- install Adobe CCdesktop; Transferfrom W#20120399: Telestream ScreenFlow 6.2.1 MAC VISA2016006316,
	Wireless NIC	78:4F:43:A7:29:09
	Bluetooth NIC	DC:A9:04:79:8F:BA

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 31, 2017 11:03 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	May 31, 2017 11:03 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	May 31, 2017 09:37 AM	She returned her old laptop today 20120399	Add Attachment
Ranjit Kayastha	May 24, 2017 10:33 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	May 24, 2017 09:59 AM	Please remember to update her former laptop in the inventory when returned.	Add Attachment
Shina Oladiti	May 24, 2017 09:58 AM	She returned the loaner laptop with W#20091137	Add Attachment
Shina Oladiti	May 24, 2017 09:58 AM	She still has her former laptop, she said she would return in on friday.	Add Attachment
John Rushing	May 24, 2017 07:24 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	May 24, 2017 07:24 AM	I emailed here to let her know the computer is ready.	Add Attachment
John Rushing	May 23, 2017 10:39 AM	She has loaner W# 20091137	Add Attachment
Tim Taylor	May 22, 2017 03:49 PM	Remember to transfer her documents backup from Macintosh HD/users/shared to her desktop when she logs in	Add Attachment
Tim Taylor	May 22, 2017 03:47 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	May 22, 2017 03:47 PM	All updates and software is installed. Ready to be delivered. It is back on the counter in its bag in ITC008 across from the storage wall	Add Attachment
Tricia Flaherty	May 22, 2017 12:06 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	May 22, 2017 12:05 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 22, 2017 12:05 PM	Her old laptop is in Tech area and she currently has a loaner. Reference SR#63559 for broken laptop info and possible file transfer.	Add Attachment
Tricia Flaherty	May 22, 2017 12:04 PM	please install the CC desktop for her - She is Adobe CC NAMED user: Creative Cloud desktop app (Mac)- http://ccmdl.adobe.com/AdobeProducts/KCCC/1/osx10/A CCCx4_0_1_188.dmg Also she needs Screenflow 6.2.1 transferred to new laptop: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow6	Add Attachment
Courtney Croy	May 22, 2017 09:48 AM	GFA SETUP: A MacBook Pro W# 20160895 is to be set up and delivered for Jodie Garrison in CH 310. This will be replacing W# 20120399. The new mac is located in ITC 008 on the counter across from the storage wall.	Add Attachment