Service Request Ticket - # 63654

Service Request Ticket - # 63654

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Phillips, Alan	Date	May 23, 2017 08:07 AM
	Department	University Computing Solutions	Phone	88862
	Location		Email	phillipsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100675 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW90CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	VSI_RecTrac client. IDTech keyboard config for RecTrac
	Wired NIC	BC:30:5B:D3:31:3C

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 14, 2017 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jun 14, 2017 01:20 PM	Installed the Windows 7 pro ISO form the T drive that is working installing software now.	Add Attachment
Bradley Karkanen	Jun 01, 2017 10:43 AM	We tried pulling a snapshot of an old boot stick to no avail. We also tired a 2011 image same results as before.	Add Attachment
Bradley Karkanen	May 31, 2017 12:30 PM	**This is an outgoing email** Hi Alan, Description: Desktop PC Not Finding Updates So I've tried to re-image it several times every time it hangs at the startup screen on it's first boot. We have tested different GPU's and several hard drives. It is able to run Ubuntu from a DVD though. We aren't really sure what to do.	Add Attachment Public
Bradley Karkanen	May 30, 2017 11:05 AM	Reimaged it several times. I have tried new GPUs two hard drives no matter what it freezes at boot. I booted Ubuntu and it worked fine though.	Add Attachment
Bradley Karkanen	May 30, 2017 08:27 AM	Had issues getting it to image. It looks like it is finally imaging this time.	Add Attachment
Shandelle Plasker	May 25, 2017 12:23 PM	Will you contact Allan tomorrow on your shift with an update please. No rush he just wants to know how it is going.	Add Attachment
Bradley Karkanen	May 25, 2017 09:47 AM	Machine is on the counter being re-imaged now.	Add Attachment
Bradley Karkanen	May 24, 2017 12:04 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	May 24, 2017 07:49 AM	Check to see if this is on the domain. I don't see this machine in AD.	Add Attachment
Bradley Karkanen	May 23, 2017 11:31 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 23, 2017 11:28 AM	**This is an incoming email From Rip,** I would love to say yes, but we have to have RecTrac running on the system, where we can take registrations and payment so it pops the cash drawer. We can live without biometric access, so until I can figure out how to make the spare run in its spot. We may have to wait a little.	Add Attachment
Bradley Karkanen	May 23, 2017 11:21 AM	I emailed Rip to ask about the down time.	Add Attachment
Bradley Karkanen	May 23, 2017 09:00 AM	**This is an outgoing email** Hi Alan, I need some additional information regarding service request #63654 Description: Desktop PC Not Finding Updates We are going to re-image the machine but we see that RecTrac is listed as installed. Is possible to go without it for the day or two it will take to get the other machine going again?	Add Attachment Public
Bradley Karkanen	May 23, 2017 08:44 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Hallie Jensen	May 23, 2017 08:07 AM	**This is an email** The West Desk PC in the HWC (W20100675) stalls while looking for Windows updates, so none have been applied since November. When I tried to push KB3020369, it said that was already applied. Protections must be made current, especially in the wake of WannaCry. This is a frequently-used PC at HWC reception, so any downtime must be coordinated with Rip Horsey.	Add Attachment