Service Request Ticket - # 63656

Service Request Information

CONTACT Name Helppie, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2017 09:18 AM
Department Creative Arts/Music Phone 88876
Location Email helppik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090484[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. W894318666H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,

Wired NIC 64:B9:E8:BF:7E:88


Wireless NIC 00:26:BB:16:80:C8


Bluetooth NIC 60:FB:42:76:F9:F8

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Amy Anderson May 23, 2017 12:23 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Amy Anderson May 23, 2017 12:23 PM 
returned charger
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Amy Anderson May 23, 2017 11:58 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Amy Anderson May 23, 2017 11:58 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Amy Anderson May 23, 2017 11:58 AM 
Picked up his laptop and brought back laptop 
loaner but forgot the charger. He will bring the 
charger back asap.
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Bradley Karkanen May 23, 2017 11:21 AM 
Task reassigned to UCS Tech.
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Kirsten Fauser May 23, 2017 11:08 AM 
Computer in OUT box. 
Left VM letting him know his computer is done.
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Bradley Karkanen May 23, 2017 11:06 AM 
Everything is setup he just needs to login and be 
added as an admin.
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Kirsten Fauser May 23, 2017 10:52 AM 
Called back and would like Finale 25 installed.
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Bradley Karkanen May 23, 2017 10:27 AM 
The laptop has been re-imaged and updated Finale 
2014 has been reinstalled I am waiting to see if 
he would like to upgrade to Finale 25.
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Bradley Karkanen May 23, 2017 10:26 AM 
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding 
service request #63656

Description: loaner laptop**returned by 5/24**

So everything is all setup and ready to go. Would 
you like to upgrade to Finale 25 the department 
has upgraded already so it is available if you 
would like.
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Public
Bradley Karkanen May 23, 2017 09:22 AM 
Re-imaging his machine now.
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Hallie Jensen May 23, 2017 09:18 AM 
Loaner laptop expected to return by tomorrow, May
24th,2017
Contact Number: 503-930-8120
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