Service Request Ticket

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Service Request Information

CONTACT	Name	East, Aaron	Date	May 23, 2017 11:04 AM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160397 (opens in a new window)	Bldg/Room	OFF
	Service Tag	4MRGPC2	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	4mrgpc2	Location	Cheri Kimball
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2016005511
	Wired NIC	28:F1:0E:00:84:7E
	Wireless NIC	B8:08:CF:25:AF:AC
	Bluetooth NIC	B8:08:CF:25:AF:B0

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 24, 2017 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 24, 2017 08:57 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	May 24, 2017 08:57 AM	Laptop delivered.	Add Attachment
Tim Taylor	May 23, 2017 03:53 PM	all updates are done and the laptop is ready to be delivered	Add Attachment
Tim Taylor	May 23, 2017 03:32 PM	named, joined the domain, installed chipset driver	Add Attachment
Tim Taylor	May 23, 2017 02:03 PM	It has being sticked with the standard image now	Add Attachment
Tim Taylor	May 23, 2017 01:59 PM	I talked with Aaron East and said it was ok to re-image the laptop. IT is going to a new employee anyways	Add Attachment
Tim Taylor	May 23, 2017 12:17 PM	Sophos found trojan Js/DWnLdr-PYD and put it in quarentine. I deleted it. I restarted the computer and will rerun sophos.	Add Attachment
Bradley Karkanen	May 23, 2017 11:51 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 23, 2017 11:45 AM	Running scans now. MalwareBytes turned up clean, Sophos is running now.	Add Attachment
Bradley Karkanen	May 23, 2017 11:37 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	May 23, 2017 11:37 AM	Picked up the laptop it is on the stand up desk.	Add Attachment
Kirsten Fauser	May 23, 2017 11:05 AM	All day available to have a tech come pick it up.	Add Attachment
Kirsten Fauser	May 23, 2017 11:04 AM	**This is an email** Hi all, Judy Ode returned her laptop due to a virus that it contracted. I now have it in my office Todd 103. She is a traffic safety instructor that it was issued to. Hoping we can get that working again. Thanks	Add Attachment