Service Request Ticket - # 63664

Service Request Information

CONTACT Name Brown, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2017 02:36 PM
Department Human Resources Phone 88490
Location Email brownmi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160748[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FPH8YF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. FPH8YF2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;

Wired NIC D4:81:D7:95:AC:5B


Wireless NIC A8:6B:AD:29:E6:E5


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public

Entered by Date Memo
Tim Taylor May 23, 2017 03:14 PM
Status changed from (1) Pending to (5) Completed
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Tim Taylor May 23, 2017 03:14 PM
Installed Adobe Acrobat Pro DC
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Tim Taylor May 23, 2017 02:48 PM
Task reassigned to Tim Taylor.
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Tricia Flaherty May 23, 2017 02:36 PM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
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