Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	May 24, 2017 09:48 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150069 (opens in a new window)	Bldg/Room	CH 104
	Service Tag		Description	Apple mac mini #Z0R7
	Serial No.	C07Q70CMG1J1	Location	Smart Classroom Instructor's Station
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	Office for MAC from VISA2015004715
	Wired NIC	38:C9:86:00:5B:AA
	Wireless NIC	AC:29:3A:EB:FB:16
	Bluetooth NIC	AC:29:3A:EB:FB:17

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 25, 2017 03:30 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:30 PM	Task reassigned to Self Resolved.	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:30 PM	User hasn't responded yet. Closing the Ticket.	Add Attachment
Shina Oladiti	Oct 10, 2017 11:05 AM	**This is an outgoing email Hi Jodie, We were just following up with you regarding a service request that we have for you. (#63667) Description: 5/29 after 12:30** Computer Problems We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Oct 10, 2017 11:05 AM	Left VM.	Add Attachment
Megan Thibeault	Sep 26, 2017 07:34 AM	Follow up with Jodie please	Add Attachment
Shina Oladiti	Jul 07, 2017 08:11 AM	Still waiting for her response.	Add Attachment
Shina Oladiti	Jul 05, 2017 01:44 PM	I sent her an email about the upgrade, and check with her if she needs to moves some documents to H-Drive before the upgrade.	Add Attachment
Shina Oladiti	Jun 30, 2017 12:18 PM	The machine needs to be upgrade to El-Capipitan. i could not connect it to prime, and the network setting always change.	Add Attachment
John Rushing	Jun 28, 2017 04:09 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
John Rushing	Jun 06, 2017 09:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Jun 06, 2017 09:58 AM	If there are files on the users desktop or in documents we should have them login and then backup their data and then remove the user from system preferences.	Add Attachment
Megan Thibeault	Jun 06, 2017 09:49 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 06, 2017 09:49 AM	do you know if this is all done now? I know she had a couple tickets open	Add Attachment
Shina Oladiti	Jun 02, 2017 08:11 AM	**This is an outgoing email Hi Jodie, We were just following up with you regarding a service request that we have for you. (#63667) Description: 5/29 after 12:30** Computer Problems We would like to reschedule for a convenient day/time to come in and work with you on this issues. Please, let us know your availability. Thanks, Adeshina Oladiti	Add Attachment Public
Tim Taylor	May 30, 2017 12:14 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Tim Taylor	May 30, 2017 12:14 PM	It was scheduled on Memorial Day and the campus was closed. I called and left a voicemail to re-schedule	Add Attachment
Ranjit Kayastha	May 24, 2017 10:27 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	May 24, 2017 09:48 AM	Every time user logs in the key-chain updates option always appears, and it does not disappear. Computer also connects to wou classroom not wou secure.	Add Attachment