Service Request Ticket - # 63675

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2017 12:19 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B009396 Location PDR

Model ColorQube 8870 Hostname rescomplab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:86:9B:C8

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 24, 2017 01:21 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 24, 2017 01:21 PM 
This is being worked on by McEvilly.
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Natalie Plasker May 24, 2017 12:19 PM 
****This is an email****

We are still experiencing lots of printer issues
daily with student not being able to find the
printer. 
It would be the student stationed VDI machines
that we are using. It is not with just our printer
though. No printer will show up in devices and
printers. I have heard students complain that this
is happening elsewhere on campus as well.

Printer W#: 20110826[Edit Inv]
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