Service Request Ticket - # 63678

Service Request Information

CONTACT Name Thomas, Daryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2017 04:10 PM
Department Health & Exercise Science Phone 88915
Location Email thomasda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160131[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20FTPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20FTPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:7D:F9

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen May 25, 2017 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen May 25, 2017 09:46 AM 
She was running Thunderbird 3 I updated her to the 
latest version (52) and it started working again.
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Hallie Jensen May 25, 2017 09:23 AM 
She just called in and said that she is there now
and will be till 12
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Bradley Karkanen May 25, 2017 09:17 AM 
****This is an outgoing email****
Hi Daryl,

I need some additional information regarding 
service request #63678

Description: **2/25 @ 9am** Thunderbird is not 
working 

I stopped by your office a few minutes ago and you 
weren't there. When would a good time be to come 
in and take a look at Thunderbird?
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Public
Megan Thibeault May 25, 2017 07:32 AM 
Task reassigned to Bradley Karkanen.
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Hallie Jensen May 24, 2017 04:10 PM 
She in unable to access her email through
Thunderbird and is accessing it through portal for now
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