Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	May 25, 2017 11:35 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160898 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
	Serial No.	F5KTN07CF693	Location	Kevin Walczyk, Mac Pro station CMID
	CPU	3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)
	Wired NIC	00:3E:E1:CC:56:18
	Wired NIC	00:3E:E1:CC:56:19
	Wireless NIC	14:BD:61:F0:24:58
	Bluetooth NIC	14:BD:61:F0:24:59

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 07, 2017 12:22 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Jun 07, 2017 12:11 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jun 06, 2017 10:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 06, 2017 10:49 AM	**This is an email** Hi Adeshina, I will be available for UCS to drop off the new computer and dual monitors Wednesday at noon (if that works). This new computer will not be replacing any others at this time. If tomorrow at noon does not work for UCS then please let me know and I will try to set up another time. Thank you! -KW	Add Attachment
Shina Oladiti	Jun 05, 2017 01:49 PM	Followed up with email	Add Attachment
Tim Taylor	Jun 02, 2017 01:32 PM	called an left a voice mail for availability to set it up	Add Attachment
Tim Taylor	Jun 02, 2017 12:56 PM	It is back on the counter in ITC 008 across from the storage wall	Add Attachment
Tim Taylor	Jun 02, 2017 12:53 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Jun 02, 2017 12:53 PM	everything done ready to be delivered	Add Attachment
Tim Taylor	May 30, 2017 04:46 PM	iLife is being installed. Logic Pro X is installed but needs to be ran for the first time and download the required sound libraries	Add Attachment
Tim Taylor	May 30, 2017 03:05 PM	The icons were not checked to display on the desktop	Add Attachment
Tim Taylor	May 30, 2017 02:45 PM	Also when I log on my H drive doesnt show up	Add Attachment
Tim Taylor	May 30, 2017 02:41 PM	All updates done. Only Logic Pro X needs to be installed.	Add Attachment
Tim Taylor	May 30, 2017 12:45 PM	It is on the counter across from the student techs and has been sticked	Add Attachment
Tricia Flaherty	May 26, 2017 03:41 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 26, 2017 03:39 PM	This should get Logic Pro X from the Music Site License(25 seat). We just recently brought the 13 Music Staff licenses into the JAMF system so they can be distributed via JAMF and that is where this one should come from. T:\5. Mac Software\Apple Logic\LogicProX_MUSIC_Dept25user_license	Add Attachment
Courtney Croy	May 25, 2017 11:35 AM	NEW EQUIP SETUP: An Apple Mac Pro W# 20160898 and 2 Dell monitors W# 20160896 & 20160897 are to be set up and delivered for Kevin Walczyk in APSC 228. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment