Service Request Ticket

Service Request Information

CONTACT	Name	Erickson, Kimberly	Date	May 26, 2017 11:31 AM
	Department	Humanities Division	Phone
	Location		Email	ericksonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130535 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WD9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:C0

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 30, 2017 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	May 30, 2017 12:26 PM	**This is an email** Dear Timothy, Hi! Thanks for checking up on me. So far it has not frozen. I will let you know. Thank you, Kimberly	Add Attachment
Tim Taylor	May 30, 2017 12:02 PM	I emailed her asking if her computer is still freezing up.	Add Attachment
Tim Taylor	May 26, 2017 12:53 PM	I will email her Tuesday to see if it keeps freezing on her.	Add Attachment
Tim Taylor	May 26, 2017 12:52 PM	I went over and she said it froze twice today. I told her to wait a few more days and if it consistently freezes we will reimage the computer. I backed up all her files on the desktop to the her H drive. I also taught her to save all her work to the H Drive	Add Attachment
Tim Taylor	May 26, 2017 12:14 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	May 26, 2017 11:31 AM	She explained that her computer keeps freezing and will act weird with certain programs and sometimes doesnt run the way that it is supposed to	Add Attachment