Service Request Ticket - # 63705

Service Request Information

CONTACT Name Bleakney-Huebsch, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2017 01:23 PM
Department The Research Institute Phone 88496
Location Email bleakneyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160438[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag J42TBG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. J42TBG2 Location Bertha Camacho, TRI

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:28:51:F4


Wireless NIC 90:CD:B6:1D:37:DB

TECHS Submitted by Shina Oladiti Contact soladiti13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 22, 2017 11:45 AM 
Status changed from (3) Order in Process to (5) Completed
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Shina Oladiti Jun 22, 2017 11:45 AM 
Connecting cord delivered, the laptop is working
fine now.
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Shina Oladiti Jun 15, 2017 04:14 PM 
Still waiting for cord delivery.
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Hallie Jensen Jun 15, 2017 12:09 PM 
She called in asking for an update
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Megan Thibeault Jun 12, 2017 07:43 AM 
motherboard on its way
SR949509845
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Shina Oladiti Jun 09, 2017 09:12 AM 
Swapped battery, but the issue still remain the
same. Trying to carry out another test on the
machine presently.
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Megan Thibeault Jun 01, 2017 12:26 PM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Jun 01, 2017 12:26 PM 
SR949109148
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Shina Oladiti Jun 01, 2017 12:12 PM 
Task reassigned to Megan Eichler.
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Shina Oladiti Jun 01, 2017 12:12 PM 
The machine is working fine now but have issues
changing. The battery need to be replaced.
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Megan Thibeault May 31, 2017 08:11 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault May 31, 2017 08:11 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault May 31, 2017 08:11 AM 
SR949031987
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Shina Oladiti May 31, 2017 08:05 AM 
Run diagnostics test on it but could found any
defected hard issues.
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Shina Oladiti May 31, 2017 08:04 AM 
Task reassigned to Megan Eichler.
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Shina Oladiti May 30, 2017 01:50 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti May 30, 2017 01:23 PM 
Could login into computer with credentials and the
machine is not charging when plug to the mains. 

Presently running hardware diagnostics to check
what the problem is.
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