Service Request Ticket

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	May 30, 2017 03:36 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 31, 2017 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 31, 2017 08:33 AM	It is ready to print and working fine now.	Add Attachment
Megan Thibeault	May 31, 2017 08:07 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	May 31, 2017 08:07 AM	restarted the machine a bunch and the error is gone	Add Attachment
Megan Thibeault	May 31, 2017 07:47 AM	printer is at my desk	Add Attachment
Megan Thibeault	May 31, 2017 07:31 AM	Task reassigned to Megan Eichler.	Add Attachment
Kirsten Fauser	May 30, 2017 03:36 PM	**This is an email** Hello - We have a new problem with good old "Kandinski" (the Epson 3880 printer at the front of the room – #20120612). It says "Service Call Error 1224 Please Contact Repair Center". I'm not sure how much longer we can make these two 3880s work for us but we really do rely on them for our Graphic Design classes :( Thanks, Jen	Add Attachment