Service Request Ticket - # 63719

Service Request Ticket - # 63719

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	May 31, 2017 02:05 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW92CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client
	Wired NIC	BC:30:5B:D4:AB:A4

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 25, 2017 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 11, 2017 04:43 PM	Prepped and ready for delivery. Run the updates and it all went well, there is not update to run anymore. Gives admin right and it is working fine.	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:45 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:46 PM	The update that were failing were of Office. Office was corrupted. Removed the office. But we still get 5 updates every time we resort the machine. It didn't even let me install office 2013 or 2016. Did some testing, nothing worked. Started Imaging but now we are having some issues with Optiplex 960 (ask John about more details). The machine is currently at the Staff Standup Desk	Add Attachment
Ranjit Kayastha	Jun 06, 2017 04:07 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ranjit Kayastha	Jun 06, 2017 04:07 PM	**This is an email** Could we reopen ticket 63719? The HWC desktop at the West end of reception continues to fail on 8 security updates. Other updates are successfully applied, but that group of 8 fails with error codes 80070643, 80070663 every night. If they are not needed, perhaps they could be hidden in the Updater? Thank you for your attention.	Add Attachment
Hallie Jensen	Jun 01, 2017 01:34 PM	Called again and found that it didnt update last night and are having the same problem that they were having before it was worked on	Add Attachment
Ranjit Kayastha	Jun 01, 2017 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 01, 2017 10:50 AM	DONE!!	Add Attachment
Ranjit Kayastha	May 31, 2017 02:46 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	May 31, 2017 02:05 PM	Computer at the west desk work station (at the front desk recption area) is failing to update on windows. It goes through the update process but it doesn't "apply" it. They have restarted it and tried a couple times. Avaible anytime today.	Add Attachment