Service Request Ticket

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Service Request Information

CONTACT	Name	Keen, Jennifer	Date	May 31, 2017 02:17 PM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
John Rushing	Aug 04, 2017 04:14 PM	Moved to the Education AD group.	Add Attachment
Shina Oladiti	Aug 04, 2017 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 04, 2017 03:35 PM	Setup done!	Add Attachment
Shina Oladiti	Aug 04, 2017 10:48 AM	**This is an email** Hi Guys, I wanted to let you know that both RWEC 261 & 122 are ready for the computers to be installed. Thank you so much for your patience as we worked on getting the office ready. Jenn	Add Attachment
Yumin Chen	Jul 12, 2017 09:35 AM	20160905 is done and been delivered.	Add Attachment
Shina Oladiti	Jul 11, 2017 10:48 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 29, 2017 08:06 AM	**This is an email** Hi Guys, We are still in the process of getting faculty moved around in RWEC. Please schedule the following RWEC 122 to be delivered/setup July 12th. and RWEC 261 will not be available until Aug 5th. Thank you. Jenn	Add Attachment
Shina Oladiti	Jun 27, 2017 04:58 PM	******************* Update in Ad *******************	Add Attachment
Shina Oladiti	Jun 27, 2017 09:22 AM	Sent email for availability.	Add Attachment
Chi Liu	Jun 23, 2017 02:41 PM	It is back on the inventory counter.	Add Attachment
Chi Liu	Jun 23, 2017 02:40 PM	Task reassigned to UCS Tech.	Add Attachment
Chi Liu	Jun 23, 2017 02:40 PM	John order for RAM, is has been shipped already, it is on its way.	Add Attachment
Chi Liu	Jun 23, 2017 02:39 PM	imaging is completed. Ready to go.	Add Attachment
Chi Liu	Jun 23, 2017 10:01 AM	20160906 image in progress.	Add Attachment
John Rushing	Jun 23, 2017 09:24 AM	DELL Ticket: SR950050570	Add Attachment
Shina Oladiti	Jun 23, 2017 09:14 AM	W#20160905 is prepped and back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 23, 2017 09:13 AM	W#20160906 is having RAM issue, John is working on the warranty. W#20160905 is done.	Add Attachment
Shina Oladiti	Jun 21, 2017 02:38 PM	Imaging completed!	Add Attachment
Tricia Flaherty	Jun 16, 2017 02:45 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 16, 2017 02:41 PM	LAST NOTES IS WRONG PLEAE USE THIS NOTE FOR ROOM DETAILS: Deliver After June 23rd: for adjunct offices, no users yet assigned RWEC122-- CPU W#20160905 & monitor W#20160907 RWEC261 --CPUW#20160906 & monitor W#20160908	Add Attachment
Tricia Flaherty	Jun 16, 2017 02:32 PM	Deliver After June 23rd: for adjunct offices, no users yet assigned RWEC122-- CPU W#20160905 & monitor W#20160906 RWEC261 --CPU W#20160907 & monitor W#20160908	Add Attachment
Tricia Flaherty	Jun 16, 2017 02:29 PM	Contact changed from Darla Campbell to Jennifer Keen.	Add Attachment
Courtney Croy	May 31, 2017 02:17 PM	NEW EQUIP SETUP: 2 Dell CPUs W# 20160905 & 20160906 and 2 monitors W# 20160907 and 20160908 are to be set up and delivered for RWEC. The final destination needs to be determined still. They are located in ITC 008 on the desk located at the end of the counter next to my desk.	Add Attachment