Service Request Ticket - # 63743

Service Request Ticket - # 63743

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Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Jun 05, 2017 09:40 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160904 (opens in a new window)	Bldg/Room	RWEC 230
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MTP1B4H3QK	Location	Carmen Caceda, Bilingual Program
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScreenFlow 6 VISA2016006155 FEB2017--SCREENFLOW MOVE TO W#20141079 at Camen's request see SR67366 MAY2018 UPGRADED ScreenFlow 9 VISA2019010932 APR2020 ORDER11900;
	Wireless NIC	D4:61:9D:13:00:F0
	Bluetooth NIC	D4:61:9D:13:00:F1

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 04, 2018 08:39 AM	Wrong ticket disregard last change	Add Attachment
Bradley Karkanen	Jun 04, 2018 08:38 AM	ScreenFlow is installed. Waiting to license it until it is removed from the other machine. Endnote X6 is installed and ready	Add Attachment
Shina Oladiti	Jun 23, 2017 04:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jun 23, 2017 04:34 PM	Installed Screenflow and it is working fine.	Add Attachment
Tricia Flaherty	Jun 22, 2017 04:33 PM	TRANSFER Screenflow from W#20120903 to W#20160904- -Installer and Serial # can be found here: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow6	Add Attachment
Kyle Arthenayake	Jun 22, 2017 01:36 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jun 22, 2017 01:35 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Kyle Arthenayake	Jun 22, 2017 01:35 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Kyle Arthenayake	Jun 22, 2017 01:35 PM	Carmen called and she is ready for delivery, she will be in her office until 5	Add Attachment
Megan Thibeault	Jun 07, 2017 02:51 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Jun 06, 2017 10:55 AM	**This is an email** Good morning, Adeshina, Unfortunately I won't be back to Western until June 16th. I'll give you a call when I'm at WOU. Carmen	Add Attachment
Shina Oladiti	Jun 05, 2017 01:45 PM	Sent an email for availability.	Add Attachment
Tim Taylor	Jun 05, 2017 01:39 PM	Ready to deliver. It is back in ITC 008 on the counter across from the storage wall.	Add Attachment
Tim Taylor	Jun 05, 2017 01:37 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Jun 05, 2017 01:37 PM	************************************************** Please move in AD **************************************************	Add Attachment
Tim Taylor	Jun 05, 2017 01:36 PM	Mac OSX 11.12 installed and all updates installed and ready to deliver	Add Attachment
Courtney Croy	Jun 05, 2017 09:40 AM	NEW EQUIP SETUP: An Apple MacBook Air W# 20160904 is to be set up and delivered for Carmen Caceda in RWEC 222. She may want software transferred but it was not mentioned so ask her about that. The laptop is located in ITC 008 on the counter across from the storage wall.	Add Attachment