Service Request Ticket - # 63744

Service Request Ticket - # 63744

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Service Request Information

CONTACT	Name	Chiles, Rebecca	Date	Jun 05, 2017 09:47 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	chilesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161090 (opens in a new window)	Bldg/Room	PS
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MTQ2USH3QK	Location	Public Safety Patrol Car
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	D4:61:9D:0B:BB:28
	Bluetooth NIC	D4:61:9D:0B:BB:29

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 25, 2017 12:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 11, 2017 12:44 PM	Delivered on 7/11/2017 to Rebecca's office. I had everyone who was there login and made them admins.	Add Attachment
Megan Thibeault	Jul 11, 2017 11:46 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 12, 2017 07:38 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:52 PM	**This is an email** I will be out of the office from June 8th through June 15th. I will be checking emails periodically but please contact dispatch@wou.edu or 503-838-8481 if you need immediate assistance.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:42 PM	Sent email asking for Availability. The laptop is in ITC 008 on the counter across from the storage wall.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:39 PM	Setup is completed and it's ready for delivery. John added it to AD.	Add Attachment
Megan Thibeault	Jun 07, 2017 02:28 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jun 07, 2017 02:28 PM	Please start imaging	Add Attachment
Tricia Flaherty	Jun 07, 2017 08:33 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Jun 07, 2017 08:33 AM	Invoice for just Laptop portion of order with Laptop	Add Attachment
Courtney Croy	Jun 05, 2017 09:47 AM	NEW EQUIP SETUP: An Apple MacBook Air W# 20161090 is to be set up and delivered for Public Safety. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment