Service Request Ticket

Service Request Information

CONTACT	Name	Olson, David	Date	Jun 05, 2017 03:58 PM
	Department	Emeritus and Retired Faculty and Staff	Phone	88029
	Location		Email	olsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150273 (opens in a new window)	Bldg/Room	ITC 310B
	Service Tag	GF0GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	GF0GH72	Location	was Sarah Alvarado GFA
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	F8:CA:B8:48:B9:93
	Wireless NIC	80:00:0B:D1:EC:F5
	Bluetooth NIC	80:00:0B:D1:EC:F9

TECHS	Submitted by	Tim Taylor	Contact	ttaylor13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 28, 2017 03:38 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jun 28, 2017 03:38 PM	Delivered to Sarah in CS on 6/28/17 at 3:30pm.	Add Attachment
John Rushing	Jun 27, 2017 09:57 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jun 27, 2017 09:57 AM	He emailed and said he will be on campus on July 5th.	Add Attachment
John Rushing	Jun 27, 2017 09:55 AM	Sent email to schedule a delivery.	Add Attachment
John Rushing	Jun 21, 2017 03:17 PM	Left a voicemail for delivery.	Add Attachment
John Rushing	Jun 21, 2017 03:16 PM	Screen has arrived, and has been installed. Computer is in Outbox ready for delivery.	Add Attachment
Megan Thibeault	Jun 06, 2017 07:32 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 06, 2017 07:32 AM	Can you work on getting a quote for this from Dell?	Add Attachment
Tim Taylor	Jun 05, 2017 03:58 PM	Screen physically damaged and needs a replacement screen.	Add Attachment