Service Request Ticket - # 63773

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2017 08:21 AM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120659[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MK7146DV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0088808

Wired NIC 10:DD:B1:AA:2B:6F


Wireless NIC 4C:8D:79:EC:10:4A


Bluetooth NIC 4C:8D:79:EC:10:4B

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 06, 2017 09:57 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Jun 06, 2017 09:57 AM 
user was restarting his machine instead of hitting
enter
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Megan Thibeault Jun 06, 2017 09:56 AM 
Task reassigned to Megan Eichler.
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Amy Anderson Jun 06, 2017 08:21 AM 
Stephen Gibbons will be coming in this afternoon.
He is unable to restart his laptop. It keeps on
showing an error "network account are unavailable"
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