Service Request Ticket - # 63806

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2017 01:38 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160748[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FPH8YF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. FPH8YF2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;

Wired NIC D4:81:D7:95:AC:5B


Wireless NIC A8:6B:AD:29:E6:E5

TECHS Submitted by Shina Oladiti Contact soladiti13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 09, 2017 08:03 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 09, 2017 08:03 AM 
Done!
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Shina Oladiti Jun 07, 2017 09:23 AM 
Im going to leave the ticket open till Friday,
just to have them use it for a while to check how
reliable it is.
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Shina Oladiti Jun 07, 2017 09:17 AM 
Her laptop is working fine now. I took it in and
picked up the loaner laptop.
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Shina Oladiti Jun 06, 2017 01:38 PM 
Working on the machine presently. She came by to
pick up a loaner laptop with W#20120202[Edit Inv]
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