Service Request Ticket

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Service Request Information

CONTACT	Name	Chiles, Rebecca	Date	Jun 07, 2017 10:44 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	chilesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161113 (opens in a new window)	Bldg/Room	PS
	Service Tag	FL9HJH2	Description	Dell OptiPlex 7040MiniTower i7-6700 QuadCore3.4GHz
	Serial No.	FL9HJH2	Location	Public Safety Security Camera Station #2
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; Logitech M510 Wireless Mouse (Blue with Logitech unifying receiver #910002533 UCS2018008951;
	Wired NIC	50:9A:4C:04:6B:24

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 10, 2017 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Aug 10, 2017 01:59 PM	Pelco is all setup and they are also able to see the two new cameras.	Add Attachment
Nathan Sauer	Jul 27, 2017 03:08 PM	Also, I have the two cameras installed now - 192.168.230 and 231 They need to be added to the server.	Add Attachment
Nathan Sauer	Jul 25, 2017 04:34 PM	Task reassigned to John Rushing.	Add Attachment
Nathan Sauer	Jul 25, 2017 04:33 PM	The computer and 55" TV have been installed. John - You will need to create a local account on that computer, if it is allowed, and get the camera Pelco software installed for them.	Add Attachment
Tricia Flaherty	Jun 28, 2017 04:02 PM	I moved the computer tower with keyboard and mouse out to the rack in the hallway with TV mountand 15 ft HDMI cable	Add Attachment
Tricia Flaherty	Jun 28, 2017 03:56 PM	Task reassigned to Nathan Sauer.	Add Attachment
Tricia Flaherty	Jun 28, 2017 03:56 PM	55 inch LG TV has arrived W#20161204. It is inventoried and ready to go with this computer station.	Add Attachment
Tim Taylor	Jun 16, 2017 12:37 PM	**This is an email** Ok Tim thank you! Angie Barry Western Oregon University Public Safety	Add Attachment
Tim Taylor	Jun 16, 2017 12:25 PM	**This is an email** Hello, recently we scheduled for UCS to install a new computer station on either June 13th, 14th, 15th, or 16th for Public Safety. The required monitor for the station has not been delivered to UCS yet so we will not be able to install the new station by June 16th. We will contact you when UCS has received the monitor and are ready to install the new computer station. Sorry for the miscommunication, Tim Taylor UCS Student Computer Technician	Add Attachment
Shina Oladiti	Jun 12, 2017 03:00 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Shina Oladiti	Jun 12, 2017 02:58 PM	**This is an email** Adeshina, June 13, 14, 15, 16 you can do this set up anytime between 7:30am – 4:30pm. Please give me advance notice so I am prepared for this. Also, FYI this will be a new station here. It isn’t replacing an existing station. Angie Barry	Add Attachment
Shina Oladiti	Jun 12, 2017 02:58 PM	**This is an email** Hi Adeshina, I have included Angie on this email and she can let you know when is a good time next week. I will be out of the office. Thanks, Rebecca	Add Attachment
Shina Oladiti	Jun 09, 2017 09:29 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Jun 09, 2017 09:13 AM	**This is an email** I will be out of the office from June 8th through June 15th. I will be checking emails periodically but please contact dispatch@wou.edu or 503-838-8481 if you need immediate assistance. -- Rebecca Chiles	Add Attachment
Shina Oladiti	Jun 09, 2017 09:10 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Jun 08, 2017 03:39 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 08, 2017 03:35 PM	********************************* Please update in AD. *********************************	Add Attachment
Shina Oladiti	Jun 08, 2017 03:35 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 08, 2017 02:48 PM	Prepped and ready for delivery	Add Attachment
Shina Oladiti	Jun 08, 2017 01:35 PM	Imaging completed. Installing all the necessary software.	Add Attachment
Shina Oladiti	Jun 08, 2017 12:05 PM	Imaging in progress.......	Add Attachment
John Rushing	Jun 07, 2017 11:11 AM	Task reassigned to New Equip. Setup.	Add Attachment
John Rushing	Jun 07, 2017 11:11 AM	The computer will need Pelco Control Point installed, located here T:\Pelco\Control Point.	Add Attachment
Tricia Flaherty	Jun 07, 2017 10:44 AM	This will be on inventory counter in ITC008 with New Equip Setup form. When done imaging and loading camear specific software then check with Nathan to see if LCD display has arrived it will need to be mounted. You may possibly transfer the SR to him when done if final setup of LCD is not ready yet.	Add Attachment