Service Request Ticket

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Service Request Information

CONTACT	Name	Shahid, Abdus	Date	Jun 08, 2017 09:22 AM
	Department	Institutional Research	Phone	89331
	Location		Email	shahida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160920 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Dell OptiPlex 7040 SFF 16GB (2x8GB) 2133MHz DDR4
	Serial No.	5LSRKH2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; JEdit v5.4 (open source), Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); SAS(base) v9.4 from P0104375(order#9888)+ more JUNE2017
	Wired NIC	50:9A:4C:40:AD:92

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 04, 2017 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 04, 2017 10:43 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Aug 04, 2017 10:43 AM	Installation done using the new install download packages. Everything is working fine now as it is also linked with the Oracle database. Done with the help of John.	Add Attachment
Shina Oladiti	Jun 26, 2017 08:02 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 23, 2017 11:24 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shina Oladiti	Jun 23, 2017 11:24 AM	Waiting on SAS!	Add Attachment
Shina Oladiti	Jun 15, 2017 10:46 AM	Setup completed, but needs a different license for Sas.	Add Attachment
John Rushing	Jun 13, 2017 01:19 PM	I added Oracle SQL connection for Hawk	Add Attachment
John Rushing	Jun 13, 2017 01:18 PM	monitors are linked together, Turned on MST on monitor 1 so it would extend the monitors.	Add Attachment
John Rushing	Jun 13, 2017 01:11 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Jun 13, 2017 11:26 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Jun 13, 2017 10:55 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jun 13, 2017 07:29 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 13, 2017 07:29 AM	**This is an email** John, Bk wants this setup. I was going to do it yesterday but didn't have the sheet to configure Oracle. Can you contact Shahid and get this setup today or if today doesn't work I can do it whenever works for him. Thank you! Megan	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:54 PM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:54 PM	Installed additional software too. Megan will finish the remaining Oracle setup.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:48 PM	John added it to AD.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:47 PM	Everything is done on this one except the additional software. Waiting for Megan.	Add Attachment
Megan Thibeault	Jun 09, 2017 02:25 PM	Let me know when this is done :)	Add Attachment
Megan Thibeault	Jun 09, 2017 02:25 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jun 09, 2017 11:49 AM	started the imaging process	Add Attachment
Tricia Flaherty	Jun 08, 2017 05:12 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Jun 08, 2017 05:12 PM	This will replace a loaner system he is currently using, I believe that station belongs in a different location	Add Attachment
Tricia Flaherty	Jun 08, 2017 02:58 PM	Contact changed from Tricia Flaherty to Abdus Shahid.	Add Attachment
Tricia Flaherty	Jun 08, 2017 02:58 PM	JEdit v5.4 (open source) T:\jEdit\jEdit_5_4 Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); TNS names file that would give it access to a database COPY T:\Oracle\SQL_Developer_4_2 SAS(base) workstation WINDOWS v9.4 from P0104375 JUNE2017 T:\Sas\SAS9.4WIN_Workstation_User\ABDUS_SHAHID_SAS9.4WIN_Workstation_User_ Depot license details in ABDUS_SHAHID_SerialandPurchaseInfo.txt	Add Attachment
Courtney Croy	Jun 08, 2017 09:22 AM	NEW EQUIP SETUP: A Dell CPU W# 20160920 and two monitors W# 20160921 and 20160922 are to be set up for Adbus Shahib in Admin 207E. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment