Service Request Ticket - # 63831

Service Request Ticket - # 63831

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Jun 08, 2017 11:08 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160928 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02TR0ZZG8WL	Location	DSPS Division laptops
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Techsmith Camtasia Ed Ver. WIN 9./MAC 3.* license VISA2016006413
	Wireless NIC	18:65:90:DF:CC:3D
	Bluetooth NIC	18:65:90:DF:CC:3E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 29, 2017 08:56 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jun 29, 2017 08:56 AM	The two laptops are delivered!	Add Attachment
Shina Oladiti	Jun 29, 2017 08:04 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 21, 2017 03:04 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 21, 2017 03:03 PM	**This is an email** Anytime in the morning would be fine. I get here at 7am. : )	Add Attachment
Shina Oladiti	Jun 21, 2017 10:55 AM	**This is an email** Hi Adeshina, Is it OK if we hold off until next week sometime? Thank you, Kathy	Add Attachment
Peter Puettmann	Jun 20, 2017 12:10 PM	left vm	Add Attachment
Shina Oladiti	Jun 14, 2017 09:51 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 14, 2017 09:51 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Jun 14, 2017 09:49 AM	****************************** Update in AD. ******************************	Add Attachment
Shina Oladiti	Jun 14, 2017 09:48 AM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 14, 2017 09:32 AM	Imaging completed! All updates done and ready for delivery.	Add Attachment
Tricia Flaherty	Jun 09, 2017 05:19 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 09, 2017 05:19 PM	ask Kathy Heide or Amanda Smith who should be administrators on these two laptops a division laptops Invoice is with laptops	Add Attachment
Tricia Flaherty	Jun 09, 2017 09:20 AM	These two laptops should get Camtasia for MAC v.3 installed ORDER#9906 T:\camtasia\Camtasia StudioWINv9-MACv3	Add Attachment
Courtney Croy	Jun 08, 2017 11:08 AM	NEW EQUIP SETUP: 2 Apple MacBooks W# 20160928 and 20160929 are to be set up and delivered for DSPS Division. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment