Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Jun 08, 2017 11:15 AM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160787 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	002815570553	Location	Tech - Moshe Martinez
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,
	Wireless NIC	BC:83:85:22:AC:03
	Bluetooth NIC	BC:83:85:22:AC:04

TECHS	Submitted by	Service Request Desk	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 15, 2017 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Jun 15, 2017 08:07 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Amy Anderson	Jun 15, 2017 08:07 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Amy Anderson	Jun 15, 2017 08:07 AM	Michael is still having the same problem.	Add Attachment
Ranjit Kayastha	Jun 08, 2017 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 08, 2017 01:04 PM	DONE	Add Attachment
Ranjit Kayastha	Jun 08, 2017 01:04 PM	https://www.youtube.com/watch?v=Cayk9qsGuPo	Add Attachment
Ranjit Kayastha	Jun 08, 2017 11:16 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Service Request Desk	Jun 08, 2017 11:15 AM	Michael Smith's Surface Pro is not letting him login.	Add Attachment