Service Request Ticket - # 63836

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2017 01:19 PM
Department The Research Institute Phone 88754
Location Email morgans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130783[Edit Inv] (opens in a new window) Bldg/Room TODD 202
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MMM1FGDV30 Location Shelby Morgan, TRI

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0093918, Adobe Acrobat Pro XI v.11 from P0093918; Adobe CC2015* subscription Named user from Order#9196 JUNE2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBECC RELOAD SOFTWARE

Wired NIC 68:5B:35:D1:D2:E5


Wireless NIC B0:34:95:F3:0B:2A


Bluetooth NIC B0:34:95:F3:0B:2B


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public

Entered by Date Memo
Tim Taylor Jun 09, 2017 03:23 PM
Status changed from (1) Pending to (5) Completed
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Tim Taylor Jun 09, 2017 03:23 PM
Installed Adobe Acrobat Pro XI v.11 and delivered
it to her
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Tim Taylor Jun 09, 2017 03:16 PM
Task reassigned to Tim Taylor.
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Tricia Flaherty Jun 09, 2017 01:57 PM
T:\Adobe Acrobat\Acrobat11Pro
completely REMOVE Adobe CC desktop and products FIRST
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Hallie Jensen Jun 09, 2017 12:13 PM
Give her a call before heading over there please! (: 
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Hallie Jensen Jun 09, 2017 12:12 PM
Shes available all day today 
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Hallie Jensen Jun 09, 2017 12:09 PM
Shes wondering if it is possible to do this today
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Megan Thibeault Jun 08, 2017 01:20 PM
Please uninstall Adobe CCE then install Adobe
Acrobat Pro XI v.11 from P009391
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Megan Thibeault Jun 08, 2017 01:19 PM
****This is an email****
I do see an older Acrobat Pro license(pre-dated
the subscription version (Acrobat Pro DC)

     Adobe Acrobat Pro XI v.11 from P0093918  from
April 2014

We can get this reloaded for you.  It was most
likely overwritten by the Adobe CC subscription
with a newer version but I can have the older
version reloaded.  
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