Service Request Ticket

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Service Request Information

CONTACT	Name	Broussard, Chelsie	Date	Jun 08, 2017 02:49 PM
	Department	ASWOU	Phone	88303
	Location		Email	broussardc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110310 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02GD5ETDRJC	Location	Paula Taylor
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232
	Wired NIC	3C:07:54:21:53:D6
	Wireless NIC	60:C5:47:8F:9F:A6
	Bluetooth NIC	60:C5:47:8F:9F:A7

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 15, 2017 04:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jun 15, 2017 04:07 PM	Laptop delivered1	Add Attachment
Shina Oladiti	Jun 15, 2017 04:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 15, 2017 12:08 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 15, 2017 12:04 PM	**This is an email** I will be here today until 5pm and all day tomorrow from 8a-12p &1p-5p	Add Attachment
Shina Oladiti	Jun 15, 2017 10:50 AM	**This is an outgoing email** Hi Chelsie, We were just following up with you regarding a service request that we have for you. (#63839) Description: Cant login to mac We would like to let you know that your laptop is ready for delivery. Let us know when you would be available for us to come in for the delivery. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jun 14, 2017 08:05 AM	Left VM.	Add Attachment
Megan Thibeault	Jun 13, 2017 01:22 PM	contact user to get delivery setup	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:47 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:47 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jun 12, 2017 04:47 PM	This laptop is ready for Delivery. It's on the OUT BOX	Add Attachment
Ranjit Kayastha	Jun 12, 2017 11:58 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jun 12, 2017 11:46 AM	note from peter is in wrong SR	Add Attachment
Peter Puettmann	Jun 12, 2017 11:39 AM	had debbie re-login to firefox and the issue went away. she will contact us again if the problem happens again.	Add Attachment
Tim Taylor	Jun 09, 2017 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Jun 09, 2017 04:56 PM	computer has been imaged and the only update left is the apple Apple system update is running.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:43 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Jun 09, 2017 04:43 PM	This Mac Laptop hasn't been updated since 2011 so I suggest her that we will reemerge it and make it ready for the new person to use it. Tim is currently reimagine it.	Add Attachment
Ranjit Kayastha	Jun 08, 2017 03:33 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Hallie Jensen	Jun 08, 2017 02:49 PM	**This is an email** Hello All, Good afternoon! Is there any way we could have someone look at the following Mac computer. ASWOU 121A Computer #20110310 needs maintenance. I've tried to log in as well as others and it wont allow any access besides ASWOU's former Senate President.	Add Attachment