Service Request Ticket - # 63840

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2017 03:26 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E1DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:E2:D2:D2


Wireless NIC 8C:2D:AA:5B:F8:0F


Bluetooth NIC 8C:2D:AA:5B:F8:10

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 09, 2017 04:47 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 09, 2017 04:47 PM 
Did updates and removed all the user profiles which solved the 
issue.
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Ranjit Kayastha Jun 08, 2017 03:31 PM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Jun 08, 2017 03:26 PM 
The Macs in the library are not turning on. 
They load about 2/3 of the way and then shut 
down again. 

W#20130148[Edit Inv]
W#20130149[Edit Inv]
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