Service Request Ticket

Service Request Information

CONTACT	Name	Flatt, Patricia	Date	Jun 12, 2017 08:10 AM
	Department	Natural Science/ Chemistry	Phone	88644
	Location		Email	flattp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150605 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SSZFC2	Description	Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
	Serial No.	5SSZFC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft DesktopEd licenseOFFICE 201PROPLUS XXXX2015004715;AdobeCC2015 subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;
	Wired NIC	28:F1:0E:03:93:A6
	Wireless NIC	E4:B3:18:63:11:EF
	Wireless NIC	E6:B3:18:63:11:F0
	Wireless NIC	E6:B3:18:63:11:EF
	Bluetooth NIC	E4:B3:18:63:11:F3

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Jun 12, 2017 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Jun 12, 2017 08:45 AM	Task reassigned to Kyle Arthenayake.	Add Attachment
Kyle Arthenayake	Jun 12, 2017 08:10 AM	**This is an email** Hi There, My H-drive and I-drive access has disappeared from my campus computer...can you help me find those again? Thank you,	Add Attachment