Service Request Ticket - # 63851

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2017 09:33 AM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120688[Edit Inv] (opens in a new window) Bldg/Room TODD 235
Service Tag Description Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
Serial No. C02KC0Y4FFT4 Location Mike Bicknell, TRI NCDB Video equipment

CPU Intel Core i7(2.7GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 40:6C:8F:42:F0:25


Wireless NIC 28:CF:E9:14:94:B1


Bluetooth NIC 28:CF:E9:14:94:B2

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 12, 2017 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 12, 2017 02:54 PM 
Done!
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Shina Oladiti Jun 12, 2017 10:33 AM 
The second parts are done. Still going to check
with him at 2pm concerning the first part.
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Kyle Arthenayake Jun 12, 2017 09:33 AM 
****This is an email****
Hello -

I have a question about two MacBook Pros.

1) My computer, 20120688: I tried to install
Sophos, but the install brought up a screen saying
it couldn't install it due to a conflict.
Apparently, it thinks there is another antivirus
installation on this laptop. But I don't see
Malware Bytes or Sophos or another.

2a) Another MBP, 20110553[Edit Inv], needs an update on the
OS. It's running Yosemite 10.10.15, but we'd like
it on Sierra 10.12. We also don't want to wipe the
computer.

2b) We'd also like to make a student worker (who
is a computer science student about to graduate)
soon an admin on this computer if possible. We'd
like for him to use this computer (20110553) for
his work with TRI/NCDB. His name is Matthew
Hofstetter. I was able to make him an
administrator on the computer, but he isn't
"managed / mobile".

I'm in Todd Hall, room 202.

Thanks, 
Mike
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