Service Request Ticket - # 63853

Service Request Information

CONTACT Name Horsey, Trina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2017 10:12 AM
Department University Housing Phone 88658
Location Email horseyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160900[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag F6XF3H2 Description Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
Serial No. F6XF3H2 Location Dell replaced this with W20160652

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:DC:1C:99


Wireless NIC F8:DA:0C:3D:5A:C5

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 19, 2017 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 19, 2017 11:34 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jun 15, 2017 09:37 AM 
***This is an email***
Let's shoot for Monday. Anytime between 8:15 and 
Noon?
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Shina Oladiti Jun 14, 2017 08:31 AM 
Sent email for availability.
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Bradley Karkanen Jun 13, 2017 10:40 AM 
Disregard the last update wrong SR
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Bradley Karkanen Jun 13, 2017 10:09 AM 
***Is an email***
I don't have childcare this week and I'm out of 
town next week. So I could schedule an 
appointment for a specific time tomorrow 
afternoon (probably around 4:30 pm) or I can be 
available beginning on June 26.
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Bradley Karkanen Jun 13, 2017 09:12 AM 
In bag back on new equipment self.
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Bradley Karkanen Jun 13, 2017 09:11 AM 
****This is an outgoing email****
Hi Trina,

I need some additional information regarding 
service request #63853

Description: NEW EQUIP SETUP: Deliver Dell 
Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz) to 
Ackerman 167

When are you available for us to come and set up 
your new laptop?
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Public
Bradley Karkanen Jun 13, 2017 09:06 AM 
*****************************************
Update in AD
*****************************************
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Peter Puettmann Jun 12, 2017 04:46 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Jun 12, 2017 04:46 PM 
was able to get through step 8 on imaging
(installing drivers). Laptop is on Bradley and my
desk with checklist.
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Peter Puettmann Jun 12, 2017 01:54 PM 
Task reassigned to Peter Puettmann.
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Courtney Croy Jun 12, 2017 10:12 AM 
NEW EQUIP SETUP: A Dell latitude laptop W# 20160900[Edit Inv] , a 
dock W# 20160918[Edit Inv] and 2 Dell monitors W# 20160902[Edit Inv] and 
20160903[Edit Inv] are to be set up and delivered for Trina Horsey in 
Ackerman 167. The contact will be Trina, secondary contact 
is Ryan Jennings.  The equipment is located in ITC 008 on 
the ground under the counter across from the storage wall.
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