Service Request Ticket - # 63881

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2017 11:56 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150667[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP4JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP4JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715;TRANSFERRED FROM W#20101168 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018

Wired NIC 18:66:DA:13:C9:3A


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Aug 07, 2017 10:43 AM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Aug 07, 2017 10:43 AM
All done 
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Shina Oladiti Aug 07, 2017 08:48 AM
Task reassigned to Erika Enriquez.
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Shina Oladiti Aug 04, 2017 10:34 AM
The PC is back on the inventory counter.
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Shina Oladiti Aug 04, 2017 08:59 AM
Task reassigned to UCS Tech.
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Shina Oladiti Aug 04, 2017 08:58 AM
*******************************
Update in AD
*******************************
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Shina Oladiti Aug 04, 2017 08:57 AM
PC prepared and ready to be delivered. 
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Shina Oladiti Aug 03, 2017 08:20 AM
PC is on standup desk. installing other required
software necessary for setup. 
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Shina Oladiti Aug 03, 2017 08:19 AM
Imaging completed. 
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Tricia Flaherty Aug 02, 2017 01:45 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 02, 2017 01:43 PM
transfer license of Adobe Acrobat from W#20101168[Edit Inv] to 
W#20150667FOR INSTALL OF ADOBE ACROBAT PRO 
DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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Courtney Croy Jun 13, 2017 11:56 AM
GFA EQUIP SETUP: A PC Desktop CPU W# 20150667[Edit Inv] and 
monitor W# 20141061[Edit Inv] are to be set up and delivered for 
Cinda DeVoe in NS 104. These will be replacing CPU: 
20101168[Edit Inv] and Monitor W# 20101207[Edit Inv] . The new equipment is 
located in ITC 008 on the counter across from the storage 
wall.
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