Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jun 14, 2017 02:43 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110393 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple Mac mini, 2.7 Dual-Core Intel Core i7 #Z0M9
	Serial No.	C07GQ0ZVDJD3	Location	Interactive/Motion Classroom- TRC checkout
	CPU	Intel Core i7-2620M(2.7GHz, 4MB)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Max 6+ Gen from P0083230
	Wired NIC	3C:07:54:0C:10:47
	Wireless NIC	68:A8:6D:57:CE:B9
	Bluetooth NIC	68:A8:6D:57:CE:BA

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 21, 2017 11:32 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 21, 2017 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 21, 2017 11:32 AM	She picked it up	Add Attachment
Gino Salazar	Jun 19, 2017 01:40 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #63891 Description: DO NOT REIMAGEPlease update Mac Mini When are you available so we can return the mac mini?	Add Attachment Public
Tim Taylor	Jun 16, 2017 01:04 PM	Called and left a voicemail for availability.	Add Attachment
Bradley Karkanen	Jun 16, 2017 12:00 PM	Ready to go	Add Attachment
Bradley Karkanen	Jun 16, 2017 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jun 16, 2017 11:56 AM	Finishing the updates once Word is updated everything is ready to go.	Add Attachment
Bradley Karkanen	Jun 15, 2017 03:55 PM	Currently installing 10.12. Once that is done I will update all of the installed software.	Add Attachment
Bradley Karkanen	Jun 14, 2017 04:57 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Jun 14, 2017 03:11 PM	has 10.7 OS xtion need 10.10 or higher	Add Attachment
Amy Anderson	Jun 14, 2017 02:45 PM	is located in the "in" box	Add Attachment
Amy Anderson	Jun 14, 2017 02:43 PM	**This is an email** And please don't re-image the machine, if possible. Just update the OS. Thank you!	Add Attachment
Amy Anderson	Jun 14, 2017 02:43 PM	**This is an email** Hello, My student Jeanine Newsome will be coming by with a Mac Mini, WOU # 20110393. Please update the computer to the newest possible version of OSX. Jeanine has my permission to drop off and pick up the computer. Thank you.	Add Attachment