Service Request Ticket - # 63895

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2017 11:18 AM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120665[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3LDCXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 3LDCXW1 Location PDR 2023 Giveaway

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088808 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E5:50:EE


Wireless NIC F4:B7:E2:8F:E2:8E


Bluetooth NIC 20:16:D8:99:0D:AB

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 15, 2017 05:01 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jun 15, 2017 02:14 PM 
Task reassigned to Bradley Karkanen.
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Kirsten Fauser Jun 15, 2017 11:18 AM 
Laptop is not taking updates since March. 
Laptop is in IN box with charger.
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