Service Request Ticket

Service Request Information

CONTACT	Name	Westervelt-Parker, Kara	Date	Jun 19, 2017 09:06 AM
	Department	Registrar’s Office	Phone	88189
	Location		Email	westerveltparkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SG2462	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	5SG2462	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; PL/SQL Developer v12 VISA2017007618(has annual renewal OCT);
	Wired NIC	F8:CA:B8:4B:D3:E0
	Wireless NIC	DC:53:60:6E:D9:1C
	Bluetooth NIC	DC:53:60:6E:D9:20

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 19, 2017 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 19, 2017 02:19 PM	called Kara and let her know.	Add Attachment
Brittany Franklin	Jun 19, 2017 01:20 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brittany Franklin	Jun 19, 2017 01:20 PM	Kara has been removed from Finaid and been moved to Registrar. Once she logs off and logs on again, she'll have the new permissions.	Add Attachment
Peter Puettmann	Jun 19, 2017 12:31 PM	Task reassigned to Brittany Newman.	Add Attachment
Peter Puettmann	Jun 19, 2017 12:31 PM	Kara still has access to Finaid in the I drive. she no longer needs this access and needs Reg access instead. please let Megan or I know when its done so we can let her know.	Add Attachment
Megan Thibeault	Jun 19, 2017 12:15 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jun 19, 2017 09:06 AM	Kara needs help getting access to registrar shared drive on her new laptop. She also needs help with the long distance code and setting up her voicemail. She will be in admin 106 NOT financial aid office.	Add Attachment